Shipping Policy

At Fuli Jewellery, we understand that receiving your order is part of the overall experience. We carefully prepare and package every order with attention to detail to ensure it arrives safely and beautifully presented.

Please read the information below regarding shipping, dispatch times, and delivery expectations.

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ORDER PROCESSING

Orders are typically processed and dispatched within 1–3 business days after payment confirmation.

During periods of high demand, promotional events, public holidays, or seasonal periods, dispatch times may be slightly extended. We appreciate your patience and understanding during these times.

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SHIPPING OPTIONS

Standard Shipping

Standard shipping is available Australia-wide and includes tracking information once your order has been dispatched.

Express Shipping

Express shipping options are available at checkout for customers requiring faster delivery.

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TRACKING INFORMATION

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please allow some time for tracking updates to appear after dispatch.

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DELIVERY TIMEFRAMES

Estimated shipping times may vary depending on your location, shipping carrier delays, weather conditions, and peak periods.

Please note that delivery timeframes provided by postal carriers are estimates only and are outside of our direct control once an order has been dispatched.

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PACKAGING

All Fuli Jewellery orders are carefully packed in our premium gift-ready packaging to create a thoughtful and elevated unboxing experience.

Whether your order is a personal purchase or a gift for someone special, we aim to ensure every parcel arrives beautifully presented.

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INCORRECT SHIPPING INFORMATION

Please ensure all shipping information entered at checkout is accurate and complete.

Fuli Jewellery is not responsible for delays or delivery issues resulting from incorrect addresses, incomplete information, or failed delivery attempts.

If you notice an error in your shipping details, please contact us as soon as possible after placing your order.

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LOST OR DELAYED PARCELS

If your parcel appears delayed or lost in transit, please contact us and we will do our best to assist you in working with the shipping carrier to investigate the issue.

Please note that once parcels are handed to the postal carrier, delivery operations are managed by the carrier directly.

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CONTACT

If you have any questions regarding your order or shipping, please contact us via our Contact page or Instagram and we will do our best to assist you as quickly as possible.