Return Policy

At Fuli Jewellery, we want every order to arrive beautifully presented and meet your expectations. We understand that occasionally an item may not be quite right, and we aim to make the process as simple and fair as possible.

Please read the information below regarding returns, exchanges, and eligibility requirements.

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RETURN ELIGIBILITY

We accept returns on eligible items that are:

• Unworn
• Unused
• In original condition
• Returned in original packaging

Return requests must be submitted within 14 days of receiving your order.

For hygiene and product integrity reasons, certain items may not be eligible for return or exchange unless deemed faulty.

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CHANGE OF MIND RETURNS

If you would like to return an item due to change of mind, please contact us prior to sending your order back.

Customers are responsible for return shipping costs associated with change of mind returns unless otherwise required under Australian Consumer Law.

Original shipping costs are non-refundable.

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EXCHANGES

If you require a different size or would like assistance regarding an exchange, please contact us and we will do our best to assist wherever possible.

Exchange availability is subject to stock availability at the time of request.

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FAULTY OR DAMAGED ITEMS

If your order arrives damaged or you believe you have received a faulty item, please contact us as soon as possible after delivery with your order number and supporting photographs.

We will review the issue and work with you to resolve the matter appropriately.

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RETURN PROCESS

To request a return, please contact us with:

• Your full name
• Order number
• Reason for return

Once your return request has been reviewed and approved, we will provide further instructions regarding the return process.

Please do not return items without contacting us first.

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REFUNDS

Approved refunds will be processed back to the original payment method used during checkout.

Please allow time for your financial institution or payment provider to process the refund once completed.

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AUSTRALIAN CONSUMER LAW

Nothing within this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

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CONTACT

If you have any questions regarding your order, returns, or exchanges, please contact us through our Contact page or Instagram and we will do our best to assist you as quickly as possible.