Frequently Asked Questions

We want your experience with Fuli Jewellery to feel simple, seamless and thoughtful from the moment you place your order.

Below are some of our most commonly asked questions regarding shipping, sizing, packaging, and general order information. If you require any additional assistance, please feel free to contact us via our Contact page or Instagram.

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SHIPPING

How long does shipping take?

Orders are typically processed and dispatched within 1–3 business days. Shipping times may vary depending on your location within Australia and seasonal demand periods.

Do you offer tracked shipping?

Yes. All orders are shipped with tracking information for peace of mind and delivery visibility.

Do you offer express shipping?

Yes. Express shipping options are available at checkout.

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PACKAGING

Does my order come in gift packaging?

Yes. Every Fuli Jewellery order is carefully packed in our premium gift-ready packaging, designed to create a beautiful unboxing experience whether you are purchasing for yourself or gifting someone special.

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RING SIZING

How do I choose my ring size?

We recommend referring to the sizing guide available on each product page before placing your order.

If you are between sizes or unsure, please feel free to contact us prior to ordering and we will do our best to assist.

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PRODUCTS & MATERIALS

What materials are used?

Material information is listed within each individual product description. We aim to provide clear and accurate information across all product listings.

Will my jewellery look exactly like the photos?

We do our best to ensure all product imagery accurately represents each piece. Due to lighting, screen settings, and the handcrafted nature of some products, slight variations may occur.

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RETURNS & EXCHANGES

Do you offer returns?

We accept returns on eligible unworn items within our returns policy timeframe. Please refer to our Returns Policy page for full details and conditions.

Can I exchange my item?

If you require a different size or have an issue with your order, please contact us and we will do our best to assist wherever possible.

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CONTACT

How can I contact Fuli Jewellery?

You can reach us through our Contact page or via Instagram. We aim to respond to all enquiries as quickly as possible.